Shipping Policy

Processing Time

All orders are processed within 1-3 business days. Since each piece is artisan-made, some custom orders may take slightly longer. We will notify you via WhatsApp or Email if there are any significant delays.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard and express shipping options across India and internationally.

Order Tracking

Once your order has shipped, you will receive a tracking number via SMS/Email. You can track your shipment live using our partner link: Track Your Order.

Damages

Nivi Craft is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.